Your mental health is an important part of finding and keeping meaningful work. EPIC Assist’s Mental Health Service provides practical, short-term counselling and well-being support. It is for people accessing:
- Inclusive Employment Australia (IEA)
- NDIS participants
- and other people seeking counselling (Fee-for-Service).
The Mental Health Service is a telehealth-first service via phone or video. In-person appointments are available where appropriate, pre-organised, and suitable.
Our approach is confidential and person-centered. Our practitioners use trauma-informed, culturally responsive, and neurodiversity-affirming practices.
EPIC Assist’s Mental Health Service does not provide home visits.
If you’re considering support but not sure where to start, you can complete the enquiry form on this page to talk it through. You don’t need to have all the details yet.
How to access our Mental Health Service
EPIC Assist’s Mental Health Service can be accessed in different ways, depending on your situation and how you are currently supported.
You may be referred to the service through IEA and NDIS providers, or you can choose to access through our fee-for-service option.
If you are unsure which option applies to you, our team can help explain the next steps.
This section explains the different ways to get started with the Mental Health Service. The enquiry form shown on this page can be used for all access pathways.
IEA participants
Your IEA provider can submit an enquiry or contact EPIC to discuss suitability.
NDIS participants
We’ll help you check your plan inclusions and funding eligibility.
Self-referral
Submit the online form to confirm the suitability of our services.
Ready to refer
If you are a support provider, employment consultant, organisation, or individual, you can refer to EPIC Assist’s Mental Health Service.
Referrals help us understand the individual’s situation and whether this service is the right fit. Our team will work with referrers and participants to explain the process and next steps.
Please have all the information ready prior to completing our online referral form. If you’re unsure whether the service is the right fit, please submit an enquiry form, and we’ll guide you through the next steps.
Submit an enquiry
The referral form is used to assess suitability for EPIC Assist’s Mental Health Service. It is intended for use when the referrer (or individual) is ready to proceed and has sufficient information to support intake suitability screening. Completion of this form does not guarantee acceptance of a referral. All referrals are subject to screening and confirmation of service scope.
How can we help
Our support is tailored to meet your individual needs. We focus on helping you move towards your goals with practical strategies and emotional support. The Mental Health Service supports you to:
- Manage stress, anxiety, or low mood
- Address modification challenges
- Establish routines and daily wellbeing practices
- Build motivation for activities
- Develop confidence
- Prepare for emotional readiness for work
- Explore employment goals while maintaining well-being
- Enhance communication
- Strengthen problem-solving
- Improve interpersonal skills
- Navigate change and transitions
- Adjust to new work environments
If you need ongoing support or specialised care, our team will help connect you with other services at the end of our support. If this type of support sounds helpful, you’re welcome to submit an enquiry using the form on this page.
Learn more about EPIC’s Mental Health Service on our frequently asked questions page.
For an overview of session costs and packages, visit our Service Pricing page.
Who can access support
EPIC’s Mental Health Service is available to people accessing:
- Inclusive Employment Australia (IEA)
- NDIS
- Fee-for-Service counselling (self-referral or referrer-assisted)
Complete the online enquiry form to discuss eligibility and referral steps. If you’re not sure whether you’re eligible or how the referral works, you can use the enquiry form on this page, and our team will guide you.
We walk the talk
Every person’s experience of mental health and wellbeing is unique. Our approach is person-centred, meeting you where you are. We understand that factors influence well-being in work and everyday life. These can include disability, neurodiversity, gender, culture, and life circumstances.
The support we offer is:
- Inclusive and person-centred. Our practitioners are responsive to the diverse experiences of people with disability. Including physical, sensory, cognitive, or psychosocial needs
- Trauma-informed. Our approach is grounded in psychological safety, empathy, and respect
- Perinatal-aware. We recognise the well-being needs of parents and carers
- Neurodiversity-affirming. Our practitioners recognise the strengths and challenges of our participants. Including people with ADHD, Autism, learning differences, and other neurodevelopmental conditions
- Culturally responsive. EPIC is respectful of identity, community, and lived experience
We can help you manage the impact of disability, stress, navigate change, or adjust to a new workplace. Our Mental Health Service helps people maintain well-being and build confidence. Learn how to thrive at your own pace in a way that feels safe and sustainable.
Inclusion isn’t just something EPIC promotes — it’s something we live every day.
Members of our team bring lived experience of disability or mental health challenges. Their experiences help to design and deliver our services. We do this with respect, understanding, and practical insight.
We know first-hand that recovery and meaningful employment are possible. The right support can make a real difference.
Our commitment to mental health and well-being extends beyond the people we support. It’s embedded in how we care for our team and community.
Crisis support
EPIC Assist’s Mental Health Service provides short-term, non-crisis support. We’re not an emergency or after-hours service.
If you or someone you know is in crisis or needs immediate help:
- Call 000 if you are in danger or need urgent medical assistance.
- Lifeline – 13 11 14 (24 hours)
- Suicide Call Back Service – 1300 659 467 (24 hours)
- Beyond Blue – 1300 22 4636 (24 hours)
- 13 YARN – 13 92 76 (24 hours, Aboriginal & Torres Strait Islander crisis support)
- QLife – 1800 184 527 (3 pm–midnight, 7 days – confidential support for LGBTIQA+ people, their friends and families)
